For all deliveries of all orders to a UK mainland address under £50.00 in value, we have a flat rate delivery charge of £3.99. Orders over £50.00 are delivered free of charge. For deliveries to destinations other than UK mainland, we currently have to obtain individual quotations for the delivery and will contact you with the best quote to confirm whether acceptable to you before proceeding.
Deliveries are usually made by courier within 1-4 days, the time frame dependant on the time you place your order* and whether we have stock in our UK warehouse, or need to ship from our Netherlands warehouse.
We do our best to ensure that our bottom line delivered prices are always competitive.
*Orders placed after
If you receive goods from us that have been damaged in transit or in some other way have not reached you in a satisfactory condition, you will be entitled to a full refund including carriage charges, or replacement of the returned/collected goods.
If for some other reason you are not entirely happy with your purchase, you may return it to us* in its original condition within 14 days of receipt, undamaged and unused, for a refund. Once received and checked we will refund you the purchase price less any delivery or collection charges incurred by us. If requested we are happy to produce proof of the transport charges we have incurred. Your statutory rights are not affected.
Please ensure you enclose all your details including the reason for return - if possible please enclose your original delivery note or a copy of your order confirmation email. We would also advise you to return your items to us using a 'signed for' service.
*Please Note: YOU MUST CONTACT US BEFORE RETURNING ANY ITEM TO ENSURE CORRECT RETURN ADDRESS AND AUTHORISATION CODE.
If you wish to cancel your order before receipt, you will receive a full refund as long as the goods have not yet been despatched.
How do I order goods?
Browsing our website, use the "add to basket" or "add" buttons to select an item and you should see the basket details at the top right of the screen show the addition. When you have selected all the items you need, click on the "basket" at the top right of the screen to complete your purchase using our secure checkout.
Payment may be made by many different methods. Paying online is simple and secure; we accept Mastercard, Visa, Switch/Maestro, Solo cards and PayPal. We
Online transactions are processed using the
Our shopping basket also gives you the option to place an “Offline" or "Telephone Order”. If you place an offline order we will raise a
Security Policy - Anti-Fraud Measures
We operate a strict security check procedure, to ensure that your credit card details are being used by only you. This may occasionally delay the dispatch of your items if any of the following are applicable:
- The card used is not registered with "verified by visa" or "3D Secure".
- Your order is being delivered to an address other than that registered to your credit card.
- Your card details are not available for address verification from the bank (usually cards registered overseas).
- Your card details have failed the address verification from the bank.
- The security number on the reverse of the card has been entered incorrectly.
- The order is for delivery overseas and in particular,
All orders, regardless of their value are checked thoroughly and in the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends and bank holidays) by phone or email. You may then be asked to email or fax confirmation of your details and proof of address, change the delivery address, confirm by post your billing address, or use different card details.
We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us and we recommend that you register your card with “verified by visa” or “3D Secure” to help avoid these potential delays.
In accordance with the consumer contracts regulation 2013 you have the right to cancel your order for any reason until 14 days after receipt of the
Please contact us and we will always do the best we can to find a satisfactory resolution to your complaint.
In the unlikely event that we do not resolve your complaint to your satisfaction, you can refer it to your local Citizens Advice, or an alternative complaints body such as The Retail Ombudsman (www.theretailombudsman.org.uk), which is competent to deal with consumer complaints, should you wish to use such a scheme.
Please note that retailers are not bound by any recommendation which The Retail Ombudsman might make. Alternatively, there is an Online Dispute Resolution (ODR) site, which is an online, interactive portal for consumer complaints relating to online purchases only. This can be accessed via: www.ec.europa.eu/consumers/
Unless we are required by law to do so, WE DO NOT SHARE your personal information. We also do not sell or lease your personal information. We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.
We only collect personal information when you order an item from the website, enter a competition or subscribe to our mailing list. In these
All information is collected lawfully and in accordance with the Data Protection Act 1998. Many areas where we collect information will have an
We only send e-mail and/or
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